Shipping policy

Refund Policy

30-Day Return Policy (For Unopened Products Only)

We offer a 30-day return policy for items that are unopened and unused. This means you have 30 days after receiving your item to request a return, provided the product remains in its original, sealed condition.

To qualify for a return, the item must meet the following conditions:

Condition: The item must be strictly unopened, unused, and in its original factory-sealed condition. Any safety seal must be fully intact with no signs of tampering.

Packaging: The product must be returned in its original, undamaged packaging, along with any protective materials included in the original shipment.

Proof of Purchase: A valid receipt or proof of purchase is required for all returns. This may include your order confirmation email or invoice.

Opened or used Eloura products cannot be physically returned due to hygiene and safety reasons.

30-Day Satisfaction Guarantee (For Opened Products)

If you've opened and used an Eloura product and are not satisfied with your experience, we still want you to feel supported. That’s why we offer a 30-Day Satisfaction Guarantee, with no physical return required for qualifying claims.

To qualify:

  • You must have used the product consistently and according to the instructions provided on the product or packaging.

  • The request must be made within 30 days of delivery.

  • This guarantee is valid only on your first order and is limited to one refund per household.

  • A brief explanation or feedback may be requested to help us improve our products and customer experience.

To request a refund under this guarantee, simply email sales@elouraboutique.us with your order number and a brief description of your experience.

Free Gifts & Post-Purchase Offers

Please note that free gifts, bonus items, and post-purchase add-ons are not eligible for returns or refunds, whether used or unused.

Promotional Items and Free Gifts

If your original order included free items received as part of a promotion, such as Buy One, Get One Free or Free Gift With Purchase, please note the following:

  • Free promotional items are not eligible for refund or exchange, regardless of their condition.

  • Limited-time post-purchase offers are not eligible for return, exchange, or refund due to the discounted pricing provided during checkout. These exclusive offers are considered final sale and cannot be modified once the order has been completed.

  • If you choose to return the originally paid item that qualified you for a free promotional item, you must also return the free item(s) in unused and unopened condition.

  • Failure to return the free promotional item(s) may result in a partial refund, with the retail or promotional value of the free item(s) deducted from your refund total.

Please note that all shipping fees are allocated toward logistics, handling, and transportation costs. These fees are paid to our shipping and fulfillment partners and are therefore non-refundable. As such, we are unable to refund shipping charges, including in the event of an approved return or cancellation after shipping costs have already been incurred.

We appreciate your understanding and thank you for supporting Eloura.

How to Start a Return

To start a return, please contact us at sales@elouraboutique.us

If your return is accepted, we will provide you with return instructions, including information on how and where to send your package. If applicable, additional return shipping information will also be provided.

Items sent back to us without first requesting and receiving return authorization may not be accepted.

You can always contact us with any questions regarding returns or refunds at sales@elouraboutique.us

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong product.

Please email sales@elouraboutique.us with your order number and, when applicable, clear photos or videos showing the issue so that we can evaluate the situation and work to make it right.

Exceptions / Non-Returnable Items

Certain types of items may not be eligible for return, including:

  • Opened or used personal care and beauty products

  • Custom or personalized products

  • Free gifts and promotional items

  • Gift cards

  • Final-sale items

  • Products that have been damaged, altered, or tampered with after delivery

Please contact us at sales@elouraboutique.us if you have questions or concerns about whether your specific item qualifies for a return

Unfortunately, we cannot accept returns on final-sale items or gift cards.

Exchanges

The fastest way to ensure you receive the product you want is to return the eligible item you currently have. Once the return has been accepted, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

Notwithstanding the policies above, if merchandise is being shipped into the European Union and applicable law provides you with a statutory cancellation right, you generally have the right to cancel or return your order within 14 days of receiving it without providing a reason.

To qualify, the item must be in the same condition in which it was received, unworn or unused, with any tags or seals intact, and in its original packaging. You will also need to provide a receipt or proof of purchase.

This section does not limit any additional rights you may have under applicable consumer protection laws.

Refunds

We will notify you once we have received and inspected your return and will let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days.

Please keep in mind that it may take additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at sales@elouraboutique.us